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Welcome to PROFIT MAKER OCTOBER 2ND 2004 issue
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{ARTICLE 1.}
 

Five Credibility Boosting Elements for Web Sites

by Marcia Yudkin

Who are you, really?  And why should I trust you?  Without
face-to-face contact or a trusted intermediary who has
vouched for you, visitors to your web site often have these
two questions paramount in their minds when considering
doing business with you.  Use these five elements to boost
your perceived trustworthiness and coax possible customers
to step forward and buy.

1.  Contact information.  This is the easiest credibility
booster to implement.  Yet amazingly, many businesses ignore
the power of simply stating where they're located on the
planet and providing a telephone number and email address. 
Without real-world ways to contact you, some visitors will
wonder whether you have something to hide and whether you
can be relied on to deliver the goods.  With contact
information, you come across as legitimate and more
reliable.

2.  Photos.  You don't need Hollywood-style looks to make an
impact by including your photo on your site.  So long as you
aren't frowning or looking depressed, a photo makes you seem
more real, appealing and accessible.  Likewise, pictures of
your company location or of your sales reps who are clearly
not models but actual staff members help bring your company
to life.  And it's easier than ever to add the dimension of
voice to a site via an audio welcome.  Record this message
yourself instead of hiring a professional to get a
credibility boost from it.

3.  Testimonials.  Pithy quotes from named individuals
posted at your site attest to your legitimacy.  For greatest
effect, testimonial quotes should be brief, specific, unique
or unexpected in their wording and signed by a full name
with a meaningful identifier, such as a company name or city
and state or province.  Don't be afraid to ask loyal clients
for a few sentences on why they like doing business with
you, as most will gladly help you out.

4.  Expert articles.  By far, this is the most credible way
to strut your stuff, to demonstrate your expertise.  Provide
substantive articles or white papers that people can freely
read at your site or download.  Especially effective are
pieces discussing pressing problems experienced by your
target market and describing your solutions.  When well
done, articles cause prospective clients to feel, "This is
the person (or company) who has what it takes to solve my
problem."

5.  Media coverage.  Have you been written up in print or
featured on radio or TV?  Most people assume that if you've
enjoyed media coverage, you're not only legitimate but
outstanding in your field.  So when you do have prestigious
media mentions to tout, add "Featured in the New York Times"
or "As seen on CNBC" right on your home page.  Buried on
your press page, this information doesn't have the impact it
deserves.

Marcia Yudkin <marcia@yudkin.com> is the author of Web Site
Marketing Makeover and 10 other books.  A four-time Webby
Awards judge and internationally famous marketing
consultant, she critiques web sites and performs web site
makeovers for clients.  Learn more about her detailed
critique sessions on five different kinds of web sites
(including sites for consultants and other professionals) at
www.yudkin.com/websitequiz.htm .

 
 
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{ARTICLE 2.}

 


 

Make More Sales By Airing Your Dirty Laundry

by Clifford Mee

(c) Clifford Mee - All Rights Reserved
    http://www.MarketingPersuasion.com
----------------------------------------------------------

There's an old saying, "Don't air your dirty laundry".

If you're selling any product or service either online or
offline this is horrible advice.

You see sooner or later, your customers are going to find
out the negative aspects of your product. Call it karma if
you like, but they will. 

And when they discover it, at the very least you'll lose
credibility, generate higher refunds and lose customers for
life. At the worst your business reputation will get
entirely trashed.

This doesn't even take into account your prospects. If your
product raises objections with actual customers you can be
sure  your prospects will pick up on them too.

This is not voodoo. Every point of sale has a vibe. People
pick up things unconsciously. If they get an adverse feeling
then they back out and you lose another sale.

So what's the answer?

Air your dirty laundry. In fact be proud of it!

If you point out any problems upfront then you're in
control.

Let me give you an example...

A friend of mine recently tried to sell his treasured
classic car. Unfortunately after test driving it nobody
would offer him anything near what he thought it was worth.

He came to me for advice. I asked him what were the things
he loved about the car and if it had any quirks or problems.
So he poured out his feelings about the car.

Afterwards I wrote down an advertisement for him to sell his
car. The first sentence began,"The only thing wrong with
this Classic Car is its Classic Brakes." I then went on to
describe the many virtues of owning a piece of automotive
history.

He sold the car for the full price within 24 hours of
running the new advertisement. He was amazed.

If your product is defective in any way a customer may take
issue with, then bring it up in your sales copy early. You
can even do this in your headline, like I did.

This method kills likely objections dead. And it's these
objections which will lose you customers and sales. You'll
sell far more product if you then reframe any possible
problems as actual benefits instead.

Take a one page unattractive website for instance. Imagine
it has no graphics, bare minimum sales copy and sells an
ebook for $19.

How can this be easily reframed?

You simply point out this non-flashy website allows you to
pass on large cost savings to the customer because you don't
need to hire a copywriter or web designer. That's why the
customer can get the ebook now at $19 rather than the $39 it
would normally be.

You're now providing your prospects with greater value
overall and they will thank you for it with sales. 

You could also point out your competitions more flashy more
expensive product. Just ask the customer what's more
important, having more benefits for less money or less
benefits for more money?

They'll quickly agree your product must be better.

This then gets them to agree they should buy your product.

You'll make many more sales airing your dirty laundry
intelligently.



Clifford Mee is an author, internet marketer, hypnotist and
success life coach. If you want to discover little known
'battle tested' strategies to persuade more customers to
spend more money more frequently, then please visit his
main website at http://www.marketingpersuasion.com




 
 
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